At WGSB, we want to help you keep your debit cards both convenient and secure from fraud. That’s why we continue to enhance the features and optional services offered with our Visa® Check and Visa® Business Check cards.
Read on to learn more about these services and about how each can benefit you.
Fraud Center & Monitoring
Provided to All WGSB Cardholders
To protect your accounts, WGSB provides real-time monitoring of all debit card transactions for potentially fraudulent activity. Transactions that will be considered suspicious include a sudden series of big-ticket purchases, unexpected overseas purchases with your U.S. issued card, or any pattern of transactions associated with current fraud trends.
If we suspect fraudulent debit card use, our Fraud Center will call you to verify the legitimacy of the transaction(s). The automated call will ask you to verify your identity by entering your area code and will then ask you to verify recent transaction activity on your card. You will not be asked to provide your card number, PIN number, account number, or other personal information. During the call, you will be provided with a toll-free number to call should you have questions.
Debit Card Fraud Alerts Available Now
Receive and respond to suspicious activity faster with Debit Card Fraud Alerts. New cardholders, watch for a text for your opportunity to say ‘yes’ to add 2-way text messages as a first line of defense against fraud (if you’re a current cardholder who did not receive an introductory text, please contact us to update your phone number and to enroll). Once you do, a fraud alert will be sent to you by text and received by you in near real-time, wherever you are with your mobile device. Two-way text alerts also give you a safer and easier way to respond to suspicious activity, letting you reply by text with a few easy clicks. If we are unable to reach you by text, a phone call will also be made.
Message and data rates may apply.
Your participation in responding to our contact is critical to prevent potential risk and avoid restrictions we may place on the use of your card. To ensure we can reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.
Traveling?
Please fill out the form below to contact us once your plans are made, so that we can be sure your debit card is available for use wherever you go.
You can contact us in two ways.
1. If you are using our WGSB Mobile App or are signed into Online Banking via our website, you can record your domestic travel plans on the go using our new travel notification tool. To find it, scroll down to the "Card management" window and click on the little airplane in the upper right corner. This is for travel within the United States only.
2. For travel inside and/or outside of the United States, you can fill in the form below. All travel requests submitted via the form will be verified in person or by telephone.
Travel Request Form
CardValet
Included with WGSB's Mobile App
CardValet lets you control when, where, and how your Visa debit card is used and it’s available automatically within WGSB’s mobile app.
Protect yourself from fraud by turning your card on when you want to use it and turning it off when you’re done! Lose your card? Turn your card off within seconds from your mobile device, and simply turn it back on when you find it (under your car seat). Not leaving town for a while? Restrict the location of places your card can be used.
With CardValet, you can*:
- Block Cards – lose your card or not using your card? Immediately disable, then re-enable your card with a single tap.
- Limit Transaction Amounts – set a maximum transaction amount on a card. Any transaction attempted over that limit will be declined.
- Limit Transaction Locations – control where a card is used for in-person purchases by choosing to block international transactions or specifying a location radius where transactions are allowed.
- Limit Merchant Transactions – block certain types of merchants, where you don’t use your card often.
- Receive Text Alerts – receive real-time alerts for declined debit card transactions due to set card controls. Enable or disable alerts through GOLD via the Profile button.
*Important: These controls are in addition to controls set by the bank, and do not override the bank's controls. For example, choosing to not block international transactions does not change the country blocking rules set by the bank, and maximum daily card limits can only be changed by the bank. For help with either of these features, call 800-564-2735 during regular business hours (Monday-Friday, 8:00am-5:00pm).
Visa Purchase Alerts
Optional Service with Online Enrollment Required
With Visa Purchase Alerts, you can receive near real-time updates on your Visa debit card activity to help reduce fraud and monitor your accounts, wherever you are. Select the delivery options that best meet your needs, with text messages, emails, or both for extra security and convenience. This unique service is available free for WGSB cardholders. Sign up below.
Benefits of Visa Purchase Alerts Include:
- Near real-time alerts that keep you notified of debit card activity
- Track spending and stay on top of account balances
- Your choice of alerts, via text, email, or both
- Simple online enrollment
- Peace of mind knowing your account is secure
- Cancel the service at any time
Visa Account Updater
Included with All WGSB Debit Cards
For customers who use their debit cards to make automatic (recurring) payments with a merchant/biller, updating your card information just got easier.
Visa has announced an enhancement to its service that will help you keep your card information up-to-date. When your card’s expiration date is updated, Visa will automatically provide this information to participating billers and merchants on your behalf. This service is available for Visa Check and Visa Business Check cards.
Please note that this automatic update will happen only when a card naturally expires, and not when a card is replaced due to loss or compromise. Please also note that not all merchants participate in automatic updates, so you should still contact the merchant when your card information changes.
If you would like to opt out of this service and continue updating this information on your own, contact us through this website or call us at 1-800-564-2735.